Identifying Refugees’ Intents and Needs Using Machine Learning

Project Started!

This is a paid opportunity. In order to be eligible to apply for this project, you need to be part of the Omdena community and have finished at least one AI Innovation Challenge.

You can find our upcoming AI Innovation Challenges at https://omdena.com/projects.

The problem

This project is trying to address the challenge of understanding the needs and intents of the users who contact the Voices of Venezuela helpline. To accomplish this, we plan to use both internal and external data sources to gain insights into the issues and concerns of the helpline users. In this project, the team will use machine learning techniques to analyze the data and identify patterns and trends in the users’ behavior and communication. Machine learning can help identify the most common issues and topics that the helpline users are contacting them about and provide a better understanding of the reasons behind those issues. Finally, visualization of insights gained from the analysis on a live updating dashboard will be done. This will allow the team to monitor changes in the users’ needs and intents over time, providing a more accurate picture of the issues that the helpline users are facing. By gaining a deeper understanding of the needs and intents of the helpline users, the team can provide more effective support and assistance to them. They can also use the insights gained from the analysis to make improvements to the helpline service and to develop new programs or initiatives to address the issues faced by the helpline users.

The project goals

Art for Impact has an existing helpline. This project would focus on analyzing internal and external data. The main project goals would be:

• Data collection and annotation
• The NLP model should predict the user intent, given a user message
• Visualize the hot zones (by location & time) according to needs and quantify the impact
• Deployment of dashboard pulling live data from the helpline

**More details will be shared once the project is started.

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If you are looking for the next challenge after participating in one or more Omdena AI Innovation Challenges, then we believe you have made the right choice! With a healthy, pressured environment, you will be pushed to contribute, learn and grow even more.

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