Local Project

Retail e-commerce in Bangladesh is growing at a rate of 72 percent every month. This industry currently employs over 35,000 people and over 25,000 small and medium businesses (SMEs). Up to 2018, there were 2,500 e-commerce business sites and 150,000 e-commerce pages, respectively. Currently, the number of deliveries per day is believed to be between 15,000 and 20,000 [1]. Despite the fact that the e-commerce business has grown over time, it still faces a number of challenges including a shortage of data science and machine learning driven platforms, enterprise applications powered by AI, tools for developing conversation interfaces, etc. Further obstacles include a lack of trust in the e-commerce ecosystem, product quality control and a fear of shopping online. Another important flaw is the absence of a proper procedure for resolving customer complaints. Moreover, there is a reluctance to incorporate banking facilities in the e-commerce industry [2]. As per Statista, Bangladesh is in the 47th position in the world of e-commerce and the share of e-commerce sales is a small percentage of total retail sales of the country.