Why Custom AI Solutions Outperform Generic Tools Like ChatGPT in Business

May 3, 2024

Is your Company using Chat GPT?Discover why custom AI might be actually your business’s best bet

ChatGPT has become a staple in the AI toolkit for many organizations, but to fully leverage its capabilities, it’s crucial to understand both its strengths and limitations. This guide delves into what businesses might be missing with standard AI tools like ChatGPT and explores how tailored AI solutions can bridge those gaps, ensuring that your business isn’t just keeping up but setting the pace in your industry.

1. The origins of the data

ChatGPT Feature: ChatGPT is trained with a huge variety of data from the internet, but it’s not clear exactly where all the data comes from. This can be problematic because businesses can’t be sure how relevant or accurate this data is for their specific needs.

Insight: Omdena’s custom AI solutions provide complete transparency about data sources, ensuring they are carefully selected to match your business needs and industry requirements. This approach not only enhances data relevance but also builds trust in the AI outputs, as you know exactly what data influences the responses.

2. The Privacy

ChatGPT Feature: While ChatGPT doesn’t retain personal data, its one-size-fits-all privacy approach may not fully align with every industry’s specific regulations. It operates under general privacy guidelines, but external tools never give a full control over the data. It can be dangerous especially for specific industries with stricter data protection standards, like healthcare or finance, but also simply companies who process big amounts of information who cannot risk leakages.

Insight: Omdena designs AI with custom-configured privacy settings that exceed the typical standards, providing robust protection tailored to the unique needs of your industry. This proactive stance on privacy not only ensures compliance with current regulations but also prepares your business for future legislative changes, offering a significant advantage in risk management.

3. Getting the best answers from it requires preparation too

ChatGPT Feature: Mastering prompt engineering is essential for maximizing ChatGPT’s effectiveness —a skill that requires precision and practice that often is not commonly tought to basic users. There are even capabilities to change the randomisation feature of the response, but for this a tech person is needed for sure.

Insight: Omdena’s AI solutions are built with an intuitive understanding of your business context right from the start, dramatically simplifying the AI User interaction process. Focus on creating a friendly design allows team members of all skill levels to leverage advanced AI capabilities, promoting widespread adoption and maximizing the impact of AI across your organization

4. Can Chat GPT create what you really need?

ChatGPT Feature: ChatGPT, integrated with models like DALL-E, can generate basic images from descriptions. While it can generate images based on text descriptions, these often lack the nuanced understanding necessary to align perfectly with specialized branding and marketing strategies.

Insight: Bespoke visual content solutions can ensure that every image reflects your brand’s identity and meets exact marketing needs. What’s more they are not just aligned but can be intricately designed to integrate seamlessly with your marketing strategy. This careful curation ensures that you can trust that every piece of content produced not only meets but enhances your marketing objectives, driving engagement and reinforcing your brand’s visual identity in the market. All that can be even integrated directly with your specific industry analysis, predictions and trends.

5. The Flexibility and being Up-to-date problem

ChatGPT Feature: As of now, ChatGPT can access information up until September 2021, which means it doesn’t include any updates or developments past that date.

Insight: Bespoke AI solutions development by Omdena ensure with every new partner they are designed with goals to be as dynamic as your business environment, with continuous updates that keep your systems at the cutting edge. This persistent modernization helps you maintain a proactive stance in your market, always ready to leverage the latest data for strategic advantage.

6. Does Your Customer Support AI Truly Understand Your Customers?

ChatGPT Feature: Generic AI can handle a high volume of queries but may lack the personal touch needed for high-quality customer service. In addition, it is worth to mention that they do can process inquiries quickly but often miss the subtleties that lead to truly satisfying customer interactions, such as understanding user sentiment or context.

Insight: Bespoke solutions are to be designed not just to respond but to understand and adapt to individual customer needs, your specici situations, emergencies and preferences, providing a level of personalized service that deepens relationships and enhances customer loyalty. enhancing satisfaction and loyalty, while also maximizing efficiency to the maximum.

7. Ready to go solutions are simple till you need to integrate them with your whole ecosystem

ChatGPT Feature: Integrating generic AI like ChatGPT into complex business systems often presents significant challenges. These tools may lack necessary features or compatibilities, making full integration costly and time-consuming.

Insight: Omdena’s AI solutions are always designed with an aim of easy integration, customized to fit seamlessly with your specific technical infrastructure. This approach not only avoids the extensive modifications required for generic tools but also enhances system compatibility, ensuring that new AI capabilities complement existing processes without disrupting them, leading to faster implementation and greater long-term value. You simply don’t need to compromise on what you actually need and where, how you want to use it with.

8. Does Your AI Have Expertise in Your Industry’s Unique Challenges?

ChatGPT Feature: General AI tools like ChatGPT often fall short when addressing complex, industry-specific challenges due to their broad and non-specialized nature. They may lack the necessary depth to understand and solve sector-specific problems effectively, which can limit their usefulness in professional settings.

Insight: Omdena’s AI solutions are crafted from the outset to tackle specific industry challenges, imbued with a deep understanding of sector-specific dynamics. This tailored approach not only makes our AI more effective but also ensures that it aligns strategically with your business goals, delivering solutions that generic tools simply cannot match.

9. Global Translations Issue

ChatGPT Feature: ChatGPT’s multilingual capabilities, though extensive, can sometimes falter at capturing the full essence and cultural nuances of language, which can impede truly global engagement. It is also hard to expect from it specific dialects or slang implementations.

Insight: Bespoke language tools we have been already built and continue to do so – they are always designed to be culturally and contextually aware, all that not only to deliver translation but true transcreation that respects and reflects the subtleties of language and culture, fostering clearer, more effective international dialogue. You can read more about these projects in our portfolio here.

10. Building Your Own GPT: Is It the Right Move?

ChatGPT Feature: While building a customized GPT in-house allows for tailored functionality, the process can be prohibitive due to the high level of technical expertise required, significant resource allocation, and extended development time. Furthermore, maintaining and updating an in-house system can be continuously demanding and expensive.

Insight: Choosing Omdena for custom GPT development provides a more efficient and cost-effective solution. Our expertise ensures that your AI is not only built to meet your specific needs but is also maintained and updated by professionals. This service model frees your resources to focus on core business activities, offering a smarter investment in technology that evolves with your needs and industry changes.

Examples of Industries and Why they should use Custom Built Chatbots instead of Chat GPT

Healthcare

Limitation of ChatGPT-Based Solution: Inadequate compliance with stringent healthcare regulations like HIPAA can result in violations and jeopardize patient data security.
Advantage of Custom Solution: Bespoke healthcare chatbots are designed with strict adherence to privacy laws, ensuring secure patient data management and providing reliable support tailored to medical contexts.

Financial Services

Limitation of ChatGPT-Based Solution: General AI may lack the necessary security features for handling sensitive financial data, posing risks of data breaches and non-compliance with industry standards.
Advantage of Custom Solution: Custom financial chatbots incorporate enhanced security and compliance mechanisms, ensuring every transaction and interaction is secure and compliant with financial regulations.

Legal Industry

Limitation of ChatGPT-Based Solution: Generic AI tools risk breaching client-attorney confidentiality due to their non-specific data handling policies.
Advantage of Custom Solution: Legal industry-specific chatbots are developed to respect confidentiality and manage legal documentation with precision, minimizing compliance risks.

Government and Public Sector

Limitation of ChatGPT-Based Solution: Potential misuse of sensitive public data and failure to comply with government-specific regulations.
Advantage of Custom Solution: Government-tailored chatbots are built to securely handle public data and follow civic communication protocols, enhancing public engagement and security.

Education

Limitation of ChatGPT-Based Solution: Generic AI responses may not align with diverse educational needs or academic standards.
Advantage of Custom Solution: Educational chatbots are customized to provide adaptive learning experiences, supporting a wide range of learning styles and integrating seamlessly with institutional systems.

Retail

Limitation of ChatGPT-Based Solution: Inability to provide the high level of personalization required in customer interactions and inventory management.
Advantage of Custom Solution: Retail-specific chatbots can deeply integrate with CRM systems and inventory management to offer tailored customer service and efficient stock handling.

Telecommunications

Limitation of ChatGPT-Based Solution: Generic AI often fails to address specific technical queries or issues unique to the telecommunications industry.
Advantage of Custom Solution: Telecom-customized chatbots are equipped to handle complex network operations and provide precise customer support, improving service quality and efficiency.

Manufacturing

Limitation of ChatGPT-Based Solution: Poor integration with IoT devices and production management systems, limiting effectiveness in operational oversight.
Advantage of Custom Solution: Manufacturing-specific chatbots are developed to monitor and manage production lines in real-time, enhancing operational efficiency and predictive maintenance.

Real Estate

Limitation of ChatGPT-Based Solution: Limited capability in managing complex real estate transactions and customer interactions effectively.
Advantage of Custom Solution: Real estate chatbots are tailored to handle property listings, coordinate viewings, and integrate seamlessly with market databases, enhancing service delivery.

Travel and Hospitality

Limitation of ChatGPT-Based Solution: Inability to handle complex travel arrangements and provide personalized guest experiences adequately.
Advantage of Custom Solution: Custom chatbots in travel and hospitality manage intricate booking systems, tailor travel information, and enhance guest services, significantly improving the overall customer journey.

Still Confused About AI? We’ve Got Your Back!

Yes, we know that navigating the complex world of artificial intelligence can seem overwhelming, but with Omdena, you’re never navigating alone. We’re committed to demystifying AI and equipping your team with the tools and knowledge they need to use the newest technologies effectively. Let us guide you through the maze of AI with our expert-designed programs and bespoke solutions.

Get confident about AI and it’s capabilities with our AI Upskilling Programs

At Omdena, we understand that the true power of AI is unlocked when your team can leverage it confidently. Our comprehensive upskilling programs are crafted to transform your workforce into AI-savvy professionals. We start with the basics of AI awareness, ensuring everyone grasps the essential concepts and transformative potential of AI. From there, we elevate to a masterclass in prompt engineering, empowering your team to fine-tune AI interactions for maximum efficiency and impact.

The final stage of our training integrates these skills into practical applications, specifically using ChatGPT in tailored solutions that drive your business forward. This step-by-step training ensures that your team not only understands AI but also uses it as a tool for innovation and industry leadership.

Our Custom AI Solutions Offer

Why settle for one-size-fits-all AI solutions when you can have AI crafted exclusively for your business?

At Omdena, we specialize in developing custom AI solutions that align perfectly with your specific business challenges and industry demands.

Our approach goes beyond mere implementation:

We analyze your business needs, 
We adapt AI technologies to meet these requirements, and 
We ensure they deliver tangible benefits.

Whether you’re looking to enhance customer interactions, streamline operations, or unlock new insights from data, our AI solutions are not just about integration—they’re about transformation.

We’re More Than Just a Service Provider—We’re Your AI Partner

At Omdena, we don’t just solve problems; we build relationships. We understand that embracing AI is a significant step, and we’re here to support you at every turn.

To learn more about the benefits and the process of developing a custom AI solution similar to ChatGPT, explore our approach to creating chatbots for knowledge management systems, designed to enhance efficiency for companies or simply explore our successful projects and see for yourself how our tailored AI solutions have revolutionized operations for businesses across various industries. From reducing costs to driving innovation, our projects showcase the real-world impact of our bespoke AI strategies.

Article author Weronika Dorocka (VP of Business Development)